‘Solving business process inefficiencies could potentially increase revenue by 36%, decrease cost by 30% & reduce risk by 23%.’
Source: IDC Survey: Melissa Webster; Addressing the Document Disconnect – Hidden Opportunity, Big Payoff, 11.14
Q.wiki Services
Two major challenges organizations in business, non-profit and public sector face are closing the productivity gap and eliminating errors. This requires a process driven, user centric, relevant Quality Management System platform that allows continous improvement.
Modell Aachen’s Q.wiki enables you to record and maintain up-to-date processes, to document, preserve and share vital company knowledge, and to establish one version of the truth, with buy-in and participation of all relevent stakeholders.
The benefits are numeous: increased quality of company operations, including digital transformation, simplified certification and audit preparations, result into shortened and improved onboarding, increased employee productivity, happyness and retention, and higher customer satisfaction.
x-elance Q.wiki expertise
x-elance is official Modell Aachen Q.wiki partner. Consultant and Managing Partner Philip E. van den Berg brings Q.wiki System Creator, System Expert, System user and Add-on Module certification, as well as three decades of experience with working, designing and improving business processes. He is also certified Agile Leader and Scrum Master. x-elance has a broad network of specialists in quality management topics.
x-elance believes consulting and implementation should always be inseparable. Our Strategic Consulting, Implementation Consulting and Optimization Consulting services cover both.
Our philosophy is to support customers to drive their transformation independently as fast as possible.
Q.wiki Strategic Consulting
x-elance guides companies that need direction with Q.wiki Strategic Consulting, including:
Quality Management system gap analyses
– Understand QM contribution to company goals
– Asses Process Management efficiency
– Compare desired to actual state
Process map (“Value chain”) creation or update
– Map current processes
– Core, Management and Support processes
Employee surveys
– Understand current QMS experience
– Asses productivity barriers
– Identify opportunities to improve participation
Leadership involvement / engagement
– Quantify productivity gaps and improvement potential
– Get full buy-in to make QM a topic for all
Q.wiki Implementation Consulting
x-elance supports companies migrating their QMS-platform to Q.wiki Aachen with a package of four implementation services:
Project definition
– Define goals
– Build roadmap
– Structure project team
– Structure Q.wiki
Project start
– Schedule and perform kickoff meeting(s)
– Plan and start project marketing
– Define and start pilot process
Employee involvement / engagement
– Faciliate and multiply process workshops
– Organize and provide training
– Incorporate content by users
Project implementation
– Go live with Q.wiki
– Agree, plan and execute next steps
– Expand implementation
Q.wiki Optimization Consulting
x-elance helps organizations that have implemented Q.wiki IMS to continued success with optimization services that include:
Utilization and usage review
– Q.wiki usage review
– Employee survey
Additional process digitization
– Optimize process map
– Digitize additional business processes or branches
Additional functionality / process Apps
– Set up installed add-on modules
– Generate/build add-on modules / process-apps
User acceptance increase
– Internal marketing campaign
– Training for new and existing employees
“Our Q.wiki management system is co-designed by employees and enjoys a high level of acceptance. Continuous improvement is no longer just a buzzword, it is a fact.”
ALFRED TENA
HEAD COMPLIANCE & CONTROL
LAKE SOLUTIONS, WALISSELLEN & BIRSFELDEN
“The transition to SAP went completely smoothly thanks to Q.wiki. It simplifies our work with the complex ERP tool on a daily basis.”
MANFREDE GROSSMANN
LEITER CORPORATE IT & PROJEKT EXCELLENCE
SYCOR GMBH, GÖTTINGEN
“Savings of 1.04 million Euros per year thanks to Q.wiki. We have moved away from dusty QM documentation to an interactive and accepted management system. Thanks to the permanent development of the system landscape, we have not only created a knowledge platform, but also the possibility to map processes digitally.”
THORSTEN SCHMIDT
HEAD OF QUALITY & DATA PROTECTION MANAGEMENT
PROTECTION ONE GMBH, MONHEIM AM RHEIN